In order to keep our prices at the lowest level, many of the products you purchase from THE NCTV are drop-shipped directly from the manufacturer or other stocking houses.
Returns will be accepted PRIOR to 30 Days after delivery without a Service Charge or Restocking Fee.
HOWEVER, Because we must physically carry returns until they are resold, after 30 Days, we charge a 25% restock fee for items returned for other reasons than defective merchandise.
Defective merchandise will be covered by warranty and will be replaced with identical items.
SPECIAL ORDER MERCHANDISE (Q-NAP Recorders/NVR’s, 48 Channel and larger Recorders, TITAN Cameras, Explosion Proof Cameras, ALL PC Builds, LARGE Bulk Orders) are pre-pay only and may NOT Cancelled. Any attempted cancellation will be charged a 25% Cancellation Fee, even if the items have not shipped yet. These items are special/custom orders and we must pay in advance for them and we are not allowed to cancel these orders.
Please NOTE: ALL Explosion Proof & Thermal Image Cameras(with the EXCEPTION of the MD-1 Camera) are SPECIAL ORDER. Please allow 6-8 Weeks for Delivery from the Manufacturer to the U.S for those products.